We are experiencing a higher than normal call volume all the time.

I was on the phone with a company, trying to get answers on a recent  transaction. The automated voice message said, "Thank you for calling blah blah blah, all our customer service reps are busy, we apologize for the inconvenience your call will be answer by the next available representative.  The problem here is every time I call they are experiencing a more than normal call volume. As far as I'm concerned, sincerity can go right into the toilet as soon as an automated voice says "We apologized for inconvenience due to the high volume of calls."  This automated message is to placate the client and the billion dollar company is too cheap to hire more call centre reps.